Terms of Agreement
Whilst access to our website and the products and services displayed thereon is open to the public, parties who are not Members may not make any purchase of products or services.
In order to purchase ELT products and services you must register an Account by completing the on-line application form. Once registered you are admitted as a Member and can purchase products and services pursuant to the Membership Rules.
This User Agreement and Membership Rules constitute the terms on which Executive Language Tutors (ELT) offers you membership and access to our products and services (collectively “the services”).
As a Member you can purchase products (including multiple products) as published and subject to the terms applicable to each product and you agree to the restriction of ELT’s liability for such products as published and applicable at the time of purchase.
As a Member you can purchase services as published and subject to the terms applicable to each service and you agree to the restriction of ELT’s liability for services as published and applicable at the time of purchase.
Prior to to determining or selecting any specific service you will be invited to undertake an initial assessment from which we can ascertain the correct level of the services required for your particular circumstances and proficiency.
Following the initial assessment, you will be provided with an Initial Assessment Report setting out the Learning Aims and Goals together with an extension programme to assist in achieving those goals.
Should you wish to proceed with services (singular or multiple) you will be allocated a tutor or tutors to deliver the services. It is a condition of accessing the services that you agree to commit to the terms of the Learning Aims and Goals criteria and the associated Extension Programme for the period of the services.
If you do not achieve the the learning goals set through a failure on your part, such as a failure to attend, you acknowledge and agree that ELT has the right to suspend you from the course and use your fees to pay for the tutor’s lost time.
Delivery of services
Tutors, training location and timetabling
ELT will provide services through individual tutors.
Training may take place at ELT training rooms, or home of the student (or the premises of the Client where appropriate) for which ELT may charge reasonable travelling expenses. Such expenses are in addition to the stated training fees.
The timing and frequency of the training is to be mutually arranged between the student and ELT.
One-to-one, corporate and personal language training
For in-house, one-to-one, training by WebCam and group tuition the Student Registration Form together with appropriate payment is to be completed and returned to ELT.
Company and personal needs analysis
ELT will conduct a company and/or personal needs analysis in order that the student and/or company and its employees may be tutored in the light of its specific training and development requirements. A needs analysis will take place prior to or on the first lesson.
Group courses and personal tuition
ELT will carry out a placement test of the student’s linguistic ability in order to place him/her in a suitable group. The placement test may be carried out online or at the home or office of the student prior to the commencement of the course. A telephone test may be arranged if the student is unable to attend in person or by live online WebCam Skype. The student is to telephone Customer Services in order to make an appointment unless he/she is a beginner. Initial assessments are chargeable at £30 for live online assessments, and £45 for face-to-face assessments, excluding trainer travelling costs where applicable.
All courses and block lessons are to be completed within the period of the course plus 14 days and cannot be carried over. ELT will permit two periods of one week’s absence from its courses following which it will be deemed that the student is unable to successfully complete the programme and he/she has terminated the course and forfeited his/her payment of fees.
Any change of time and/or date requested by the student will incur a reduction in the duration of formal instruction by 15 minute units per reschedule, save for unavoidable circumstances.
ELT reserve the right to make alterations to training and timetable where necessary.
ELT reserve the right to cancel group courses and/or workshops if sufficient attendee numbers have not been obtained.
ELT accept no liability in relation to incorrect articulation practice should the student fail to follow the correct training procedure.
Books and materials
All fees are inclusive of training materials save for recommended books.
Payment for Products and Services
Products and services are purchased on-line in advance of delivery. Payment is to be made in full at the time of purchase using the appropriate on-line payment method via the Shop at www.executivelanguagetutors.com. Credit card payments may be subject to a PayPal administration fee.
Products can be downloaded immediately the purchase process is complete. Products may be downloaded up to 5 times. If a product fails to download or if a download is corrupted, the Member must contact Customer Services to facilitate delivery by alternate method.
All training and block lessons are payable in advance or as agreed by ELT. Fees for courses are not refundable once a course has commenced and no partial refund can be made for lessons the student does not attend.
Refunds, Cancellations and charges
Purchases may be refunded at ELT’s discretion if found to be unsuitable or incompatible with the member’s equipment.
ELT require 48 hours’ notification of cancellation for all training modes failing which late notification will be regarded as a lesson taken.
Cancellation must be made in writing sent by email to ELT and/or the appointed tutor of the student.
Courses may be cancelled up to the day prior to the course subject to the following charges: 14 days or more before the start of a course – £50; between 14 days and the day before the start of the course – 60% of the total course fee. Cancellation must be in writing and received by email. Acknowledgement of the email is proof of receipt.
Limit of Liability
Members acknowledge they have read and accept the terms of the Legal Notices which are hereby incorporated into this Agreement.
The products and services are as described. Whilst ELT will do its utmost to assist the student in achieving their aims and objectives, no warranty is provided as to the suitablity of any of its product or the services for the Member’s or student’s purposes or the level of expectation, achievement or success of the Student from use of the products and services. ELT accepts no liability whatsoever in respect of these matters.
ELT accepts no direct or indirect liability whatsoever for damage of any kind sustained to Members’ electronic, receiver or IT equipment and devices, arising from or during the use of the products and services howsoever such might arise. It is for the Member/Student is to carry out his/her own virus checks and IT safeguards prior to and during delivery of services.
Training by WebCam Skype
Whilst every effort will be made to ensure adequate reception of any electronic transmission or communication ELT does not accept liability for poor connectivity and/or reception in the provision of online training services. It is for the Member/Student to ensure they have sufficient quality of connectivity to receive the training services.
Face to face training
Face to face training will be carried out by suitably qualified third party trainers to the ELT standard and quality at 3rd party venues. You accept that ELT does not have any liability for any event or occurrence or failure whatsoever at or for the 3rd party venue.
Complaints and Disputes
Members hereby agree that any complaint shall be resolved through the Complaints Procedure. If a complaint cannot be resolved through this procedure it may be escalated to the Dispute Resolution Procedure which shall take precedence over any right to litigate.
Headings are for reference only and do not affect the meaning or application of the respective terms.
ELT and/or its 3rd party associates own all rights in this website and its contents exclusively, including all processes, procedures, designs, concepts, works including all copyright and intellectual property rights capable of being utilised in any capacity and for any purpose and hereby claim exclusively all such right and use for any purpose in any context. This website, its contents (whether image, graphics or text), processes, procedures and policies may not be reproduced in part or whole without our express permission in writing.
The Policies and Procedures posted on our website may change from time to time, such changes coming into effect from the date stated and applying to all subsequent transactions.
ELT may change the terms of this User Agreement from time to time, such changes coming into effect from the date specified and affecting the Members from that date, save for services already contracted for.
ELT may assign all our rights under this Agreement as we think fit. This User Agreement is between you and ELT and ELT’s successors in title.
Ending this Agreement
Members may end this agreement at any time by de-registering for services and ceasing to use the website. If Members de-register during a period of provision of services, such services will be terminated immediately.